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PRESS RELEASE: NEC Announces Agreement to Acquire Convergys’ Global Information Management (IM) Business, a Leader in Business Support Systems (BSS)

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Strategic Acquisition Reinforces NEC’s Continued Commitment to Offering Innovative Telecom Solutions to Service Providers Around the Globe

TOKYO, WALTHAM, March 22, 2012 — NEC Corporation today announced a definitive agreement to acquire Convergys Corporation’s Information Management (IM) business, which is recognized for its industry-leading record of delivering Business Support Systems (BSS) transformations to communications service providers around the world.

The transaction is valued at $449 million US and covers all of IM’s business, including Smart Revenue Solutions, across different verticals, including communications, utilities, and logistics.

The acquisition underscores NEC Corporation’s long-standing commitment to offering innovative solutions to the communications industry, enabling service providers to transform their business and successfully compete in a rapidly changing environment. The IM business has enabled service providers around the world to transform their BSS environment and create the foundation for next-generation billing, customer care, and revenue management.

Following the acquisition, the IM business and organization will be integrated into NetCracker Technology Corporation, a subsidiary of NEC. NetCracker will be responsible for all business operations of the combined entity. With this acquisition, NetCracker will add key BSS expertise, software, and services to its market-leading Telecom Operations and Management Solutions (TOMS) suite.

The combination of IM’s BSS products and NetCracker’s TOMS solutions will create a compelling end-to-end portfolio that will bring experience and innovation to service providers and other industry verticals, whether they access BSS/OSS solutions through the cloud, as a managed service, or as an on-premise system.

The combined resources and assets of NEC, NetCracker, and IM — including software, services, data centers, and R&D investment,  will create a Telecom software-focused business that is unprecedented in its scale and size, and will give service providers the industry’s most comprehensive set of TOMS solutions and services anywhere in the world.

“Convergys’ IM business has distinguished itself with a record of successful BSS implementations and exceptional professional services for leading international communications carriers,” said Dr. Nobuhiro Endo, President of NEC. “The acquisition of the IM business will enable NEC to bring even greater value and benefits to the service provider industry.”

“Innovative BSS is the foundation of differentiation and long-term success, as service providers increasingly compete by offering new, unique services and customer experience as opposed to connectivity alone,” said Andrew Feinberg,

President and CEO of NetCracker. “With over 2,400 skilled and experienced industry experts and more than 150 customers around the globe, the IM business is at the leading edge of innovation in revenue management and customer experience. We are excited to have this end-to-end offering as a part of NetCracker’s portfolio and look forward to bringing it to service providers and other industry verticals.”

NEC’s communications carrier business features a superior lineup of software, services, and network infrastructure that helps service providers rapidly deploy and monetize LTE (Long Term Evolution) infrastructure, Mobile Backhaul, Carrier

Cloud Computing, undersea cable systems, and more. These systems enable service providers to create globally competitive and distinctive business models. The continued success of NEC’s carrier business has contributed substantially to NEC’s total net sales of 3,115 billion yen (US $ 37.535 billion) in the financial year which ended March 2011. NEC’s carrier business spearheads NEC’s mid-range goals to further expand its international markets and software services.


About Netcracker Technology


NetCracker Technology, a subsidiary of NEC Corporation, is the leading provider of Telecom Operations and Management

Systems to Communications Service Providers worldwide. www.NetCracker.com.

NetCracker is a registered trademark of NetCracker Technology Corp. All other company or product names mentioned in this media alert may be trademarks or registered trademarks of the respective companies with which they are associated.


Media Contacts:

Juliet Shavit

SmartMark Communications for NetCracker

+1 215-504-4272



Joanna Larivee

NetCracker Technology

+1 (781) 419-3374



About NEC Corporation


NEC Corporation is one of the world’s leading providers of Internet, broadband network and enterprise business solutions dedicated to meeting the specialized needs of a diversified global base of customers. NEC delivers tailored solutions in the key fields of computer, networking and electron devices, by integrating its technical strengths in IT and Networks, and by providing advanced semiconductor solutions through NEC Electronics Corporation. The NEC Group employs more than 140,000 people worldwide.

For additional information, please visit the NEC website at: http://www.nec.com.



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