Anglian Water has proposed that it’s bills will not rise above inflation for the 5 years to 2020.
This comes after concerns emerged about bills as a key concern in the company’s biggest ever customer consultation of 50,000 for the Discover, Discuss, Decide survey earlier this year.
Anglian Water says that by becoming more efficient they should still be able to spend more than £2 billion on maintaining services and taking notice of what customers want, such as reducing leaks and saving water.
A report called Shaping Our Future lays out the proposals and customers are being invited to comment if they feel the report is balanced before the final plans are submitted to the regulator for review and decision later this year.
Peter Simpson, Anglian Water managing director, said: “We gathered the views of more than 50,000 people to help shape both our plan for 2015 to 2020 and beyond.
“The message came back that people don’t want to see any deterioration in the service they get, but they are worried about the cost of living.
“We can’t control inflation but feel its impact as much as our customers. So we are making a commitment that, as long as our regulator agrees, bills won’t rise by more than inflation and we won’t ask customers for any more on top of that.”