British Gas has announced its going to accelerate it’s roll-out of 100,000 smart meters in 2012, forming part of a new Fair Billing commitment for small businesses, which prioritises accurate billing.
The main aim is to ensure customers are only paying for the energy they use, and avoiding “back billing” caused by errors made by the companies or the industry.
Currently, British Gas has over 200,000 smart meters in use by business customers.
Under the Fair Billing Charter, British Gas commits to ensuring “back billing” will not be allowed further than 1 year for small business customers by 2014, proving the supplier or industry processes are at fault and the customer adheres to the Consumer Focus principles (which advises the consumer to be more energy conscious).
Next year a limit of 3 years will be put in place, reducing to 2 years in 2013 and then 1 year the year after that.
Kanat Emiroglu, MD of British Gas Business said ” I understand the concern and frustration that billing inaccuracies can cause our customers. It is particularly important now, when small and medium sized businesses are the growth engine of the economy that we ensure our customers get accurate bills and only pay for what they use.”