British Gas is launching a “Your World” panel of 50,000 customers to share their views and ideas. The panel will also include other companies customers as well as their own.
The managing director of residential energy at British Gas, Ian Peters said “Our customers are already seeing the benefit the ongoing opinions, insight and challenges of the Customer Board. The frank and honest feedback we have received has been hugely valuable, and has made a real impact on the way British Gas serves its customers.
“This year, the Customer Board has played a key role in redesigning our bill and our tariffs. Listening to customers is vital. That is why we are complementing the valuable work of our Customer Board with ‘Your World’, a 50-000 strong online panel of people across the UK.”
This follows a customer board chaired by Uswitch head of consumer policy, Ann Robinson that was set up 2 years ago.