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New phone app boosts safety of emergency water works for United Utilities

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WATER

Amey has partnered up with United Utilities to trial a new phone app, which has increased the safety of road works three fold, whilst improving customer satisfaction twice over.

It provides the engineers with real-time feedback and advice from experts on how to improve the safety of their roadwork sites.

Amey’s innovation manager Adam Stephenson said: “We have experts that go out and check sites but with 100,000 excavations a year on our United Utilities contract alone there is no way they could visit them all.

“It sounds straight forward, but every street and site is unique and interpreting the raft of rules and regulations can sometimes be difficult for street teams who can be managing a number of different jobs at once.”

He added: “Our compliance has leapt to 95 per cent on United Utilities street works alone and we’ve gone from 14th to seventh in our customer satisfaction league tables.”

Street works technical manager for UU Tony Hemingway added “The new app has already made a massive difference and we’ve had great feedback from highways officials.”

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