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RWE Npower boss criticises Ofgem for three-year delay over mis-selling enquiry

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Paul Massara, chief executive of Npower has criticised Ofgem for it’s delay on investigiating mis-selling in energy companies.He also disputes the allegations that his company were involved in mis-selling.

Speaking to The Times Massara said: “It’s a 2010 investigation. You have got to question it – we’re in August 2013. Three years to investigate something is a pretty long time.”

Massara also said that RWE Npower telesales staff are accused of ringing potential customers and telling them how much they could save by switching supplier based upon the size of house, number of bedrooms and the household’s typical energy consumption.

The regulations state that four metrics, rather than the three used by RWE Npower should be used as this results in a 92 per cent accuracy, while using three means the process is only 90 per cent accurate.

Ofgem launched four mis-selling investigations in September 2010, one of which resulted in SSE being fined 10.5 million after “prolonged and extensive” mis-selling, whilst EDF Energy agreed to pay £4.5 million in redress to affected customers and charities.

A spokesperson for Ofgem said that two of the investigations launched in September 2010 are still ongoing, adding: “Ofgem takes all potential breaches of suppliers’ marketing licence obligations seriously but cannot comment on ongoing cases.”

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