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Small energy suppliers come out top in Which? survey

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The latest customer satisfaction survey from Which? has shown that small energy suppliers have come out on top, whilst out of the big six, Npower came bottom with only 39% satisfaction, and SSE and EOn came joint highest with 51%.

The highest scorers out of the 17 surveyed were small suppliers, with the highest being Good Energy which has come top a second year running with 85% . Second were Ecotricity, and the not-for-profit company Ebico were joint third with Utility Warehouse.

Ebico were praised by Which? for offering a single tariff with no standing charges or discounts for certain payment methods, and only one unit rate. Executive director Richard Lloyd said: “The complexity of energy tariffs makes it hard to shop around.

“The Government’s energy reforms need to go much further to increase competition so that suppliers are under pressure to raise their game and keep their prices in check. We want the switching process to be quicker and for energy prices to be set out in a way that allows people to spot the cheapest deal at a glance.”

Juliet Davenport, CEO for Good Energy was “delighted” as the company were awarded 5 stars for customer service and energy efficiency advice. She also said that “this result is proof that if suppliers choose to invest in high quality customer care, through things like Energy Saving Trust accredited advice and internal training, then they can really help customers save money on their bills.”



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