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Ofgem calls for ‘awful customer service’ complaints handling procedures to be fixed

Ofgem calls for ‘awful customer service’ complaints handling procedures to be fixed

Energy suppliers have been given a demand by Ofgem that they have until the end of this month to fix their ‘frankly awful’ customer service complaints handling procedures. They have been told they need to explain to customers what changes ...

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Thames Water receives lowest score for service

Thames Water receives lowest score for service

Thames Water scored 63% in it’s service initiave mechanism (SIM) statistics for 2011-13. The companies that came out lowest were Southern Water, South East Water which both have 64 points and then Thames Water. The top scoring company was Wessex ...

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Water Bill will set customer service targets

Water Bill will set customer service targets

The Water Bill is expected very soon which will allow the secretary of state to set customer service levels for water companies, according to a speech by Defra’s Dr Sonia Philppard at the Future Water 2013 conference  in London today. ...

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