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Catch-up energy bills in the spotlight

Catch-up energy bills in the spotlight

Under the regulator’s plans, energy firms will be banned from charging catch-up bills for gas and electricity that was used more than 12 months earlier. Customers often receive bills based on estimate meter readings, when they pay via direct debit. ...

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Cap could save customers up to £80

Cap could save customers up to £80

After a price cap was announced by energy regulator Ofgem, four million customers on prepayment energy meters are expected to save around £80 a year. The temporary price cap, was one of the measures recommended by the Competition and Market ...

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Customers unaware of energy overpayments.

Customers unaware of energy overpayments.

Figures obtained by the BBC reveal that Britain’s energy firms are holding onto nearly £4bn of their customers’ money. Radio 4’s You & Yours programme, investigated and found out that some domestic energy accounts are thousands of pounds in credit. ...

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Big energy savings for consumers, without switching supplier.

Big energy savings for consumers, without switching supplier.

According to the regulator Ofgem, millions of energy customers could save hundreds of pounds a year on their energy bills without switching supplier. By simply moving to another Npower tariff, more than 1.7 million Npower customers could save £261 a ...

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UK utilities sector has worst level of customer service

UK utilities sector has worst level of customer service

Despite significant improvements on previous surveys, a new report on customer’s attitudes shows the energy sector us way behind. The latest UK Customer Satisfaction Index by The Institute of Customer Service (UKCSI) shows the utility sector has improved by 1.5 ...

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Labour promise to get tough on energy companies

Labour promise to get tough on energy companies

Labour leader Ed Milliband has pledged to get tough on power companies in their new manifesto outlined today. He announced there will be a  pledge to get rid of Ofgem and replace it with a new regulator which would strip ...

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E.ON hit with £7.75m fine for overcharging

E.ON hit with £7.75m fine for overcharging

E.ON has been fined millions of pounds for overcharging customers, for the second time. The Big Six supplier was ordered to pay £7.75 million by Ofgem for overcharging customers following price rises and incorrectly charging exit fees. Under the regulator’s ...

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Switching energy suppliers saved UK public £38 million

Switching energy suppliers saved UK public £38 million

DECC has claimed that it’s “Power to Switch” campaign has saved the public millions. In just one month it says the government scheme was used by 130,000 households to switch energy suppliers – saving them £38m. The Coalition’s advert and ...

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Labour party promise to give Ofgem new powers to cut energy bills

Labour party promise to give Ofgem new powers to cut energy bills

Labour leader Ed Milliband has pledged to give the energy regulator more powers to cut energy bills by next winter,  if he becomes Prime Minister in the upcoming election. He said he would pass a new law to give the regulator ...

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Energy companies profits could rise by up to £114 per house despite cuts

Energy companies profits could rise by up to £114 per house despite cuts

Despite cuts to energy tariffs the Big Six energy companies profits are expected to increase by up to £114 per household, according to Ofgem. The latest supply market indicator (SMI) from Ofgem has taken into account the recent price cuts ...

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