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Ed Milliband wants legislation for Ofgem to force energy bills down

Ed Milliband wants legislation for Ofgem to force energy bills down

Labour leader Ed Milliband has said that he wants Ofgem to have new powers to force energy bills down when wholesale prices drop. In an interview with on the Andrew Marr show on the BBC he said he wants to ...

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8 network projects to be funded by Ofgem

8 network projects to be funded by Ofgem

A total funding of £46 million will be offered by Ofgem to eight network innovation projects which aim to accelerate developments in the low carbon energy sector. Eight successful bidders were chosen from 10 projects at the final submission stage ...

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Ofgem calls for ‘awful customer service’ complaints handling procedures to be fixed

Ofgem calls for ‘awful customer service’ complaints handling procedures to be fixed

Energy suppliers have been given a demand by Ofgem that they have until the end of this month to fix their ‘frankly awful’ customer service complaints handling procedures. They have been told they need to explain to customers what changes ...

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Ofgem to investigate British Gas, Eon and npower over low meter installation

Ofgem to investigate British Gas, Eon and npower over low meter installation

An investigation has been launched by Ofgem, to look into why British Gas, npower and Eon have such a low rollout of advanced electricity meters for business customers. Ofgem will be looking to find out why the 3 companies have ...

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UK Big Six to pay back £153 million to consumers

UK Big Six to pay back £153 million to consumers

The big six energy suppliers have committed to paying back a total of £153 million to past consumers who haven’t reclaimed what they are owed. Around 10% of previous customers left credit balances on their accounts when they changed suppliers, ...

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Regulators secure £8 million pay-out from SSE & UKPN for Christmas storms

Regulators secure £8 million pay-out from SSE & UKPN for Christmas storms

SSE and UK Power Networks (UKPN) have been forced to pay out over £8 millon following Ofgem’s investigation into their performances during the storms at Christmas last year in the south of England which left 16,000 customers without power for ...

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1.5 million people switched energy suppliers in last 6 months

1.5 million people switched energy suppliers in last 6 months

According to the industry trade body, 1.5 million customers switched energy suppliers in the first six months of this year, with roughly 600 switching to smaller suppliers. There has been a “steady long term increase” in the number of people ...

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Ofgem announces British Gas to pay £5.6m for switching failures

Ofgem announces British Gas to pay £5.6m for switching failures

British Gas Business has been made to pay £5.6 million for incorrectly blocking business customers from switching to alternative suppliers, and failing to notify them their contract was due to end. 5.6% of objections made to customers looking to switch ...

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Ofgem proposes higher compensation payments for power cuts

Ofgem proposes higher compensation payments for power cuts

In a proposal published this week, Ofgem have advised they want to force power companies to double their compensation payments to customers affected by power cuts in severe weather. The distribution network operators (DNO’s) will be required to pay out ...

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National Grid announce former Countryfile star to help with the impact of pylons on beauty spots

Former Countryfile presenter Chris Baines is to help the National Grid reduce the negative impact ugly electricity pylons make on places of natural beauty. The author, broadcaster and environmentalist will chair an independent group who will tackle these issues, working ...

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