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Thames Water changes it’s mind on bill hike attempt

Thames Water changes it’s mind on bill hike attempt

Thames Water made an appeal in October against Ofwat’s decision to reject Thames request to an interim increase of £29, or an 8% increase in customers bills. But Ofwat again stated last month that the evidence supplied by the company ...

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Consumer Futures chair appointed by Ofwat

Consumer Futures chair appointed by Ofwat

Christine Farnish, the Consumer Futures chair has been appointed by Ofwat as a non-executive director. The appointment of Farnish will provide the board with consumer expertise as it struggles to keep water bills down through it’s price review process. Christine ...

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Labour urges government to include affordability scheme in Water bill

Labour urges government to include affordability scheme in Water bill

Labour has requested that the government take action against the rising cost of water, by including an affordability scheme in the 2nd reading of the Water Bill on Monday. Shadow environment secretary Maria Eagle spoke at Environment Questions at the ...

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Changes to customer services proposal by Ofwat

Changes to customer services proposal by Ofwat

Ofwat’s consultation on changes to the service incentive mechanism (SIM) for PR14 advised that water companies should focus on customer service for households that have no choice. The SIM rewards or penalises water companies on customer satisfaction levels, but according ...

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Thames Water receives lowest score for service

Thames Water receives lowest score for service

Thames Water scored 63% in it’s service initiave mechanism (SIM) statistics for 2011-13. The companies that came out lowest were Southern Water, South East Water which both have 64 points and then Thames Water. The top scoring company was Wessex ...

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