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Small energy firms win customer satisfaction survey for the fourth year running

Small energy firms win customer satisfaction survey for the fourth year running

The Big Six energy companies have faired badly in the latest annual Which? energy company satisfaction, for the fourth year running. The smaller suppliers took the top spots, Ecotricity came 1st,  with Good Energy, Ebico and Ovo Energy closely behind. npower ...

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Which? report shows that complaints about Big Six have reached all time high

Which? report shows that complaints about Big Six have reached all time high

Consumer group Which? has reported an all time high of 1.7 million consumer complaints to the Big Six energy providers compared to 1.48 million in the previous quarter. The lowest number of complaints reported were to about Scottish Power, recording 13.57 ...

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Energy complaints hit 5.6 million, Which? calls for market fixes

Energy complaints hit 5.6 million, Which? calls for market fixes

Which? revealed that complaints against the big six energy suppliers have collectively reached 5,579,665  million for 2013 and as a result is calling for six fixes to the energy market today. Npower received the most complaints at 1.4 million, but had ...

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Consumer watchdog ‘Which? calls for standing charges to be scrapped

Consumer watchdog ‘Which? calls for standing charges to be scrapped

According to Which? consumers face a ‘lottery’ when it comes to standing charges on energy tariffs. In just one region of the country there were 109 tariffs with 75 different standing charges which ranged from nothing to £402 per year ...

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Cheapest fixed energy tariff for M&S

Cheapest fixed energy tariff for M&S

Consumer group Which? has revealed that M&S is the top fixed energy deal on the market. According to a ranking of the five cheapest deals, M&S Energy’s Fix & Save came first at £1,139 a year, while Npower’s Online Price ...

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